We arrived in DC and called the guy to see what he had found out. He said that he was told that we still needed to pay for a ticket for J, that as a lap child, you still have to pay 10% of a ticket and that had not been paid yet. But he said that the people on the phone didn't seem to really know what they were talking about and they were quoting $800 for it (meaning it would be $8000 for a one-way ticket)! So, he suggested going to customer service in the airport so we could talk to someone face-to-face. We found the customer service desk pretty fast, but there was a long line. K got in line and I sat with the boys. It probably took an hour for K to get through the line and then they told him that they could not help him with that, as the tickets had been purchased with miles, so it had to be done through the "miles customer service number". We called the guy back who had helped get the tickets and told him what they said, asking if he could call again, as K was running out of the minutes remaining on his phone. We got something to eat and hung out a while near the customer service line. Maybe an hour later we heard back from the guy that he had been on hold almost the entire time and he said it really would be better if we could go talk to someone in person again. Well, by this time the line was about 2-3 times as long as it had been before! So, K got back in line. In the meantime, I was feeding the kids, changing J's ever- dirty diapers (he had diarrhea the entire trip) and trying to keep them entertained. After another hour and barely moving in line, I took B and we went to the gate where our flight was supposed to leave from. The airlines person had just come to the desk, as it was just now 1.5 hours before our flight was supposed to leave. I told her the whole situation, she got on the phone and she was told the same thing we had heard before: J needed a ticket, one had not been purchased for him yet (even though he showed up as a lap child on our itinerary, we found out that you cannot buy a lap child ticket with miles, so that had not been taken care of yet) and the problem was that they were to charge 10% of an adult fare, but had to search what it would cost THAT SAME DAY to fly from NC to Jakarta. So, it was going to cost $889 to get J a ticket!
In the meantime, our friend had been on the phone the entire time. He eventually talked to someone that was extremely helpful and seemed to know exactly what he was doing. He suggested buying 4 new tickets
with miles on a different flight, which was leaving for London only 30 min after our original flight (and only a few gates down from us). We started heading to that gate and got the word that the tickets had been purchased, right as they began boarding the plane. K went up to the counter and they printed our boarding passes and got our luggage all switched to the London flight. We were the last people on the plane, but had 4 seats
now instead of 3!! We had 2 seats in front of 2 other seats, which worked really well, as we could each have one boy with us and have them sleeping on the other seat. And it was in the economy plus section, so we had some extra leg room too! We were SO thankful for the extra room! [Bonus: I had been praying (and asked some friends to be praying) for a bassinet for our flights, so that J would be able to sleep in it and not be on our laps the entire time! As it turned out, having an extra seat was much better! Yet another example of how God knew the details and worked them out in His own way and time!]
Seven hours later we arrived in London. We only had an hour to make our connecting flight, as we had been put in the holding pattern for landing for about 1 hour. When we got off the plane we asked the first airport employee we saw where we would need to go for our connecting flight. When she heard what airline and what time it was supposed to leave, she looked quite concerned. She radioed the control tower to get permission to drive us to the other terminal in their own vehicle. She had another guy who worked for United come with us and as we raced across Heathrow in a van, he briefed us on what would happen (this part is so crazy to think about now!). He said we would need to go through security at the next terminal, but that he would try to get us to the front of the line. Then we would need to race to our gate (of course, it was at the opposite end of the terminal) and get our boarding passes. However, he said that we didn't have much time and there was a good possibility we wouldn't make it, but we could only try. Well, he did get us to the front of the long security line, but the guy chose my backpack to pull aside and check everything inside! K went on ahead to try and get the boarding passes, while I waited for my backpack. However, by the time K got to the airline counter (I think it was one close to security) they said that they would not allow us on the flight. We really don't know why (we heard that the plane was only half full and that it ended up leaving 45 minutes late), but the United guy told us that that airline is known for this kind of thing happening and he was really frustrated by it. He helped us get a later flight set up, but the soonest one we could get on was leaving at 9 pm (it was noon). He said that United would be happy to have us stay in their premier lounge and give us meal vouchers as we waited, however, their lounge was in the other terminal (the one we had flown into), so we would need to go back via bus and then back through security there. Well, that still sounded like a better option than just hanging out in the terminal for 9 hours, so we went back. The problem at Heathrow is that each terminal has security, so we ended up going through security 3 times that day (the 3rd time being when we went back to get on our flight). The lounge was pretty nice, they had complimentary food and drinks. They also had a room for kids, with a few toys, small tables and chairs, a TV with kids shows playing and some mats on the floor. That was where we hung out for 6 hours. We were able to turn off the TV and even with other families coming and going, B was able to fall asleep and slept for a couple hours! J didn't sleep then, but did for 3 hours later in the moby wrap (wrap which I tie him to my front) when we went to the terminal to catch our flight and eat dinner (with our meal vouchers from United). When we went back to the other terminal to get our boarding passes for the next flight, they informed us that we were not on that flight and they did not have room for us! Thankfully, they sent us to another airline (right beside them), who had a flight going to the same place, leaving at almost the same time and did have seats available for us!
Our flight from London to Bangkok was the longest...I think 11 hours. But both boys did really well. They both slept a fair amount of that time. We were in the very back of the plane right by the bathrooms, but I was able to cover J's face to keep the light from waking him up each time someone opened the bathroom door. K and I really didn't sleep much, however. Near the end of the flight the flight attendants (Thai) came and took J from us and played with him in the back for over an hour (really we have come to discover what an incredibly popular child he is! Praise God that he LOVES people, thrives on the attention and is not afraid of anyone!) That was the only time I was able to lie down for a bit.
When we arrived in Bangkok, we knew it would be another tight connection. We didn't have our boarding passes yet (it was yet a different airline that didn't have a desk in London). Unfortunately, I got very nauseated at the end of the last flight, so I was trying my best to not throw up while we were waiting for our strollers to come up to the jetway. We waited about 15 min & then they came and said they couldn't find the strollers, so we needed to go pick them up at baggage claim. We told them we had a connecting flight and couldn't go to baggage claim. He said to let the next airline know we needed the strollers sent to that flight instead. That sounded pretty doubtful, especially since we were supposed to leave within the hour. But we didn't feel like we had a choice. So, we found a small shopping cart to put our bags in and one of the kids sat on top and we took off running across the airport. We kept asking people where the airline desk was, but of course, most people had no idea. We eventually found it and thankfully we were able to get boarding passes. She said they would get our strollers as well, but again we were pretty doubtful that would happen with the short amount of time until our flight left (and the fact the airline we came on had said they couldn't find them!). We ran on to our gate and got there about 5 minutes before they began boarding.
We arrived in Jakarta around 9 pm, completely exhausted and in a daze. As we were flying in, we saw fireworks going off all over the city (it was New Years eve). We went to the wrong line in immigration at first (based on wrong information given to us before coming), but after K asked someone, we found the right place to be. We got through without any problems (although we now know that they stamped our passports with the wrong stamp, which cost us an extra $30 per person) and went on to get our bags. Only by God's grace, every single one of our bags AND both strollers were there waiting for us. We got a couple carts, hired a porter and K asked him about where we could store our large bags until the next day. It was certainly helpful that K could communicate with everyone and find our way around. The porter was super helpful and offered to use his cell phone to call our hotel's shuttle to come pick us up. He even walked out to the road and waited with us for the
shuttle to come (which ended up taking an hour). We finally reached the hotel around 11:30 pm. That was where K realized that he had forgotten to take his debit card back out of the ATM at the airport (you have to push a button to have it returned to you, so it was still inside the ATM). We checked in, got the boys to bed and K called our bank in the US to cancel his card.
Unfortunately, J was not able to sleep in the bed that they had provided for him. Every time we tried to put him down, he would wake up almost immediately (we think maybe they had sprayed the mattress with something?). So, he had to sleep on one of our chests or next to us in bed the whole night. Both boys woke up multiple times throughout the night and I was so tired and delirious, I don't even know what all happened that night. But B was up at 6 am, ready to go :) We had a good breakfast provided for us at the hotel. We didn't
have to check out until noon, so we went back to the room and took naps and skyped with K's parents. Then we went to hang out at the airport until the 2 orientation guys arrived from P and another family from the US. It was pretty hot and humid walking around, we bought lots of bottled water and found a cool place to sit inside for awhile. The family coming in took 2-3 hours getting through immigration and customs (they have 6 children and had 14 checked pieces of luggage!). We were pretty happy when we saw them! Then we had to all get on
a bus with all 30 bags and go to another terminal. That was the craziest part. We couldn't all fit on one bus, so we had to split up with bags. Then we had to go through security, then up to the next airlines desk to check our bags (this was now a domestic flight). Our next flight was delayed about an hour, so we didn't leave until 7 pm. It was only an hour flight and then we had to get all the bags, load them in a truck and 2 vans and drive to the guesthouse. It took 2 hours to drive and we arrived just before midnight. We all went straight to bed.
By the way, if you take the longitude and latitude coordinates from where we were in North Carolina and invert them, you pretty much come up with where we are now! In other words, we traveled as far away as we possibly could (on earth)!
Total travel time from our apartment to the guesthouse: 36 hours, 45 minutes
Total ticket/airplane changes: 3
Total Boarding passes printed on our behalf: 32
Total Boarding passes used: 20
Whew! Praise God that we made it!
| In our first line (with many to come)! |
| Hanging out in DC |
| Hanging out in London |
| One of the MANY reasons the Bob stroller is the best! |
| Riding the bus at Heathrow |
| Watching "George", a life-saver with B! |
| J slept the most! |
| Thankful the boys are small enough to sleep like this! |
| Taking a "bath" in the hotel! |